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David He | NexAI's avatar

The pairing of PostHog's rule ("make every agent action visible") and the Harbor section hits the exact problem I see in small and mid-sized businesses right now.

When I audited 548 AI email drafts in my own business inbox, 86% were ready to send on routine scheduling and admin. Only 47% were ready when the email touched pricing, scope, or a frustrated customer.

Code is cheap to copy now, but customer trust takes years to earn and five seconds to lose. What works for business owners is starting in draft-only mode and putting a hard human approval gate in front of every outbound promise, refund, or quote before it reaches your customers.

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